Refund policy

We hope you are satisfied with the products you purchase from DOMESTIC LLC. This Refund & Return Policy explains how DOMESTIC LLC (“we,” “us,” or “our”) handles returns, refunds, replacements, and related requests for orders placed through our website (the “Website”).

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

Our products mainly include baby gifts, nursery items, children’s room décor, soft home accessories, wall decorations, hanging ornaments, and related lifestyle products for infants, toddlers, and children’s spaces.

Products purchased from third-party sellers, marketplaces, or other websites are not covered by this Policy and must be returned according to the policies of the original seller.

Return Window

Unless otherwise stated on the product page or during checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may be rejected.

Submitting a return request does not automatically mean that the return has been approved. All returns must be reviewed and authorized by our customer support team before being shipped back.

Conditions for Returns

To qualify for a return and refund, the product must:

• Be unused, clean, unwashed, uninstalled, and in its original condition
• Include all original packaging, labels, tags, manuals, accessories, inserts, and protective materials
• Be returned without stains, odors, scratches, damage, missing parts, pet hair, or other signs of use
• Be accompanied by valid proof of purchase, such as an order confirmation, receipt, or order number
• Be returned according to the instructions provided by our customer support team

Because many of our products are intended for baby nurseries and children’s living spaces, we may reject a return or issue only a partial refund when a returned product shows signs of:

• Use or washing
• Installation or assembly
• Damage or improper handling
• Stains, odors, scratches, or discoloration
• Missing packaging, accessories, or components
• Pet hair, dust, or other hygiene concerns
• Any condition that makes the product unsuitable for resale

We reserve the right to determine whether a returned product meets the eligibility requirements of this Policy.

Baby, Nursery, and Children’s Décor Items

For hygiene and safety reasons, baby-related products must be returned in clean, unused, and resalable condition.

Products that have been used, washed, placed in a crib, attached to nursery furniture, or handled in a way that affects their cleanliness or condition may not qualify for a full refund.

Children’s room décor, wall decorations, hanging ornaments, mobiles, and similar decorative products must be returned unused and uninstalled.

Products that have been:

• Assembled
• Attached to a wall or furniture
• Hung or installed
• Cut, altered, or modified
• Damaged during installation or removal

may not be eligible for return unless the issue results from a confirmed manufacturing defect or an error by DOMESTIC LLC.

Unless a product page clearly states otherwise, decorative nursery products are not intended to be used as toys, teething products, sleep-safety products, or unsupervised play items.

Gift Packaging and Optional Services

Gift packaging, greeting cards, personalized gift notes, upgraded packaging, and similar optional services are generally non-refundable once they have been prepared or shipped.

Shipping charges associated with these services may also be non-refundable unless the service was not provided as ordered.

Custom, Personalized, and Final-Sale Items

Customized, personalized, made-to-order, or special-request products are generally not eligible for cancellation, return, exchange, or refund unless they:

• Arrive damaged
• Have a confirmed defect
• Are materially different from the confirmed order
• Contain an error caused by DOMESTIC LLC

Customers are responsible for reviewing all personalization details before submitting an order, including names, spelling, colors, sizes, dates, and design selections.

We are not responsible for personalization errors caused by incorrect information submitted by the customer.

Products marked as “Final Sale,” “Non-returnable,” or “Clearance” are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Any applicable return restrictions will be displayed on the product page or during checkout.

Contact Us Before Returning an Item

We may use different warehouses, fulfillment partners, and logistics providers. The correct return address may vary depending on the product and order.

Do not send a product to our company address, the address shown on the shipping package, or any other address without prior authorization.

Before returning an item, contact our customer support team within the applicable return period:

Email: hello@domestickids.com
Phone: +1 (505) 718-7658

Your request should include:

• Your full name
• Your order number
• The product or products you wish to return
• The reason for the return
• Relevant photos or videos, when requested

If your request is approved, we will provide:

• The correct return warehouse address
• Return instructions
• Any required return reference or authorization number
• Information about applicable return shipping costs

Returns sent without approval, sent to the wrong address, or sent without the required information may be delayed, rejected, or ineligible for a refund.

Return Shipping Costs

If the return is caused by our error, such as receiving an incorrect product or a product with a confirmed defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the supporting evidence.

If the return is for a personal reason, including:

• Changing your mind
• Ordering the wrong product
• Choosing the wrong size, color, style, or design
• No longer wanting the product
• Failing to review the product description or dimensions

you will be responsible for return shipping costs.

Original shipping fees, gift-packaging charges, upgraded shipping charges, and other optional service fees are generally non-refundable unless the return is caused by our error or applicable law requires otherwise.

We recommend using a trackable shipping service when returning a product. We are not responsible for return packages that are lost, damaged, or delivered to the wrong address before they are received by the approved return facility.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.

Please provide:

• Your order number
• A clear photo of the complete product received
• Clear photos or videos showing the damaged, defective, or incorrect area
• A photo of the outer shipping package
• A photo of the shipping label
• Photos of the inner packaging and protective materials
• A brief explanation of the issue

Please do not discard the product, packaging, shipping box, shipping label, or protective materials until the claim has been reviewed.

We may require additional information or evidence to verify the issue or complete a carrier claim.

After reviewing the request, we may offer one of the following solutions where appropriate:

• A replacement product
• A replacement component
• A partial refund
• A full refund
• Another reasonable solution agreed upon with the customer

The appropriate solution will depend on the nature of the issue, product availability, supporting evidence, and applicable law.

Missing Items or Components

If an item or component is missing from your order, please contact us within 7 calendar days of delivery.

Include your order number, photographs of the products received, photographs of the packaging, and a description of the missing item or component.

After verification, we may provide the missing component, send a replacement, or offer another appropriate solution.

Return Inspection

All approved returns are inspected after they arrive at the designated return facility.

The inspection may review:

• Product condition
• Signs of use, washing, installation, or alteration
• Cleanliness and hygiene
• Original packaging and labels
• Accessories and included components
• Damage not reported before the return
• Compliance with the approved return instructions

We will notify you after the inspection and confirm whether your refund has been approved, partially approved, or rejected.

If the returned product does not meet the conditions of this Policy, we may:

• Reject the refund
• Deduct an amount for loss of value
• Issue a partial refund
• Ask you to pay shipping costs if you request that the product be sent back to you

Refund Process

Approved refunds will be issued to the original payment method used for the order.

Refunds cannot generally be issued to a different card, bank account, or payment method.

After a refund is processed, please allow approximately 7–14 business days for it to appear in your account.

The exact processing time depends on your bank, card issuer, or payment provider. DOMESTIC LLC does not control processing times after a refund has been submitted to the payment provider.

Shipping fees, gift-packaging charges, expedited-delivery charges, and other optional service fees may be deducted from the refund unless the return was caused by our error or applicable law requires otherwise.

Partial Refunds

A partial refund may be issued when a returned product:

• Shows signs of use or handling
• Is returned without its original packaging
• Has missing accessories, labels, or components
• Is damaged for reasons unrelated to a confirmed defect
• Has lost value because of installation, washing, alteration, or improper care
• Does not fully meet the return conditions stated in this Policy

The amount deducted will be based on the product’s condition and loss of resale value.

Exchanges

We do not currently offer direct exchanges.

To purchase a different product, color, size, style, or design, you must return the original product according to this Policy and place a new order through our Website.

Approval of a return does not reserve another product or guarantee that a replacement option will remain available.

Gift Orders

For products purchased as gifts, refunds will generally be issued to the original payment method used to place the order.

We are generally unable to issue a refund directly to the gift recipient unless required by law or specifically approved by our customer support team.

Personalized gift products and gift-related services remain subject to the custom-product and optional-service restrictions described in this Policy.

Refused and Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refusal by the recipient, failed delivery attempts, or failure to collect the package may be subject to:

• Original shipping charges
• Return shipping costs
• Reshipment fees
• Other carrier charges

Where permitted by law, these charges may be deducted from any applicable refund.

If you request reshipment, additional shipping fees may be required before the order is sent again.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed after an order has entered processing, packaging, personalization, or shipment preparation.

Once an order has shipped, it cannot be canceled and must be handled according to the return requirements in this Policy.

Custom, personalized, made-to-order, and special-request products may not be canceled after preparation or production has started.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact our customer support team so that we have an opportunity to review and resolve the issue.

Submitting a chargeback does not automatically create eligibility for a refund and may delay the investigation of the order.

We reserve the right to provide order records, delivery confirmation, communications, product information, and other relevant evidence to the payment provider when responding to a payment dispute.

Product Use and Safety

Our baby gifts, nursery products, and children’s room décor are intended for normal household or decorative use unless specifically stated otherwise on the product page.

Customers must follow all:

• Product instructions
• Age recommendations
• Installation guidance
• Care instructions
• Safety warnings

Wall decorations, hanging ornaments, mobiles, cords, strings, small components, and similar products must be installed securely and kept out of reach of infants and young children where appropriate.

We are not responsible for damage, loss, or injury caused by misuse, incorrect installation, unauthorized modification, normal wear and tear, lack of supervision, or failure to follow product instructions and safety guidance.

Consumer Rights

Nothing in this Policy excludes, limits, or replaces any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Where this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, business practices, fulfillment arrangements, or legal obligations.

The latest version will be posted on the Website with an updated “Last Updated” date.

Changes will apply to orders placed after the revised Policy becomes effective unless otherwise required by law.

Contact Information

For questions about a return, refund, replacement, or this Policy, please contact us:

DOMESTIC LLC
Email: hello@domestickids.com
Phone: +1 (505) 718-7658
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States