Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by DOMESTIC LLC (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

If your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel the order and issue a refund to your original payment method.

Carriers

We work with reliable shipping providers such as USPS, UPS, FedEx, and other logistics partners to help ensure that orders are delivered safely and efficiently.

The carrier selected for your order may depend on the package size, weight, destination, product type, available shipping services, and other logistical considerations.

Order Processing Time

Our products mainly include baby gifts, nursery items, children’s room décor, soft home accessories, wall decorations, hanging ornaments, and related lifestyle products for infants, toddlers, and children’s spaces.

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

During peak seasons, holidays, new product launches, promotional periods, or periods of high order volume, additional time may be required for order verification, quality checks, packaging, and shipment preparation.

Packaging

We carefully package each order to help protect baby gifts, nursery décor, children’s room decorations, soft goods, and fragile decorative items during transit.

Depending on the product type, packaging may include protective wrapping, mailers, sturdy boxes, cushioning materials, inserts, or other protective materials.

Decorative, fragile, or gift-style items may require additional protective packaging to reduce the risk of damage during shipping.

Gift packaging, upgraded packaging, or special packaging requests may incur additional fees where available. Any applicable charges will be clearly displayed before checkout is completed.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier disruptions, severe weather, public holidays, peak shipping seasons, high order volume, address errors, transportation delays, or other circumstances outside our reasonable control.

Shipping Costs

Shipping fees are calculated at checkout based on the shipping destination, package size, package weight, product type, and selected shipping service.

Applicable taxes, if any, will be displayed separately at checkout.

Free standard shipping is available on orders totaling $68.00 or more.

The order subtotal must remain at least $68.00 after discounts, coupons, promotional credits, or other price reductions have been applied to qualify for free standard shipping.

Additional fees may apply for gift wrapping, upgraded packaging, oversized products, fragile-item packaging, shipping insurance, or expedited shipping services.

Any additional charges will be disclosed before you complete your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow some time for the carrier’s tracking system to update after your package has been shipped.

Tracking information may not become active immediately after the shipping confirmation email is sent.

Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

Your shipping information should include all applicable details, including:

Street address
Apartment, suite, or unit number
City and state
ZIP code
Valid phone number, when required

We are not responsible for delays, failed deliveries, returned packages, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment.

Additional shipping fees may apply before the order can be shipped again.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible after the order has entered processing or has been transferred to the carrier.

Once an order has shipped, it cannot be canceled. Any eligible return must be handled according to our Refund & Return Policy.

Damaged Packages

Although we take care to package our products securely, damage may occasionally occur during transit.

If your package arrives damaged, please contact us promptly and provide:

Your order number
Clear photos of the outer shipping package
Clear photos of the shipping label
Clear photos of the inner packaging
Clear photos or videos of the damaged product
A brief description of the issue

Please do not discard the product, shipping box, packaging materials, or shipping label until the issue has been reviewed.

These materials may be required for inspection, verification, or a carrier claim.

After reviewing the information provided, we may offer a replacement, partial refund, full refund, or another appropriate solution in accordance with our Refund & Return Policy.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us with your order number and tracking information.

We will make reasonable efforts to review the shipment status and assist with a carrier investigation where possible.

Before contacting us, please:

Review the latest tracking updates
Confirm that the shipping address on your order is correct
Check around your property and delivery location
Ask household members, neighbors, or building staff whether they accepted the package
Allow additional time if the tracking status shows a carrier delay

A package marked as delivered by the carrier may require additional investigation before a refund or replacement can be considered.

The outcome of a lost-package claim may depend on the carrier’s tracking records, delivery confirmation, available evidence, and applicable shipping policies.

Returned or Refused Packages

Packages may be returned to us because of an incorrect address, incomplete address, failed delivery attempts, refusal by the recipient, unpaid delivery charges, or failure to collect the package from the carrier.

If a package is returned to us, we may contact you to confirm whether you would like the order reshipped or refunded.

Original shipping charges and return shipping costs may be deducted from the refund where permitted by applicable law.

If you request reshipment, additional shipping fees may apply.

Baby, Nursery, and Children’s Product Shipping Notes

Some baby gifts, nursery décor, wall decorations, hanging ornaments, soft furnishings, or children’s room accessories may require careful packaging because of their shape, material, size, or decorative construction.

Please inspect all products after delivery and before use, display, assembly, or installation.

For safety and hygiene reasons, please confirm that each product is clean, complete, undamaged, and suitable for its intended use before placing it in a nursery, child’s room, play area, or around infants and children.

Decorative products should be installed securely and used according to the product instructions.

Where appropriate, hanging decorations, cords, strings, small components, and decorative accessories should be kept out of reach of infants and young children.

Unless a product is specifically described as a toy, nursery décor and decorative accessories are intended for decorative use only.

Separate Shipments

Some orders may be shipped in more than one package because of product availability, package size, shipping location, or logistical requirements.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

You will not be charged additional standard shipping fees solely because we divide an order into multiple packages.

Shipping Restrictions

We reserve the right to restrict shipping to certain addresses, locations, or destinations where delivery is unavailable, commercially impractical, or subject to carrier limitations.

We may be unable to deliver to certain P.O. boxes, military addresses, freight-forwarding locations, hotels, temporary addresses, or other restricted destinations, depending on the product and available carrier services.

If we cannot ship your order to the address provided, we will contact you to request an alternative address or cancel the affected order and issue an applicable refund.

Risk of Loss

The risk of loss or damage transfers to you when the package is handed over to the carrier, subject to applicable law.

However, we will make reasonable efforts to assist with delivery issues caused by carrier problems, weather delays, lost packages, damaged packages, or other circumstances outside our control in accordance with our policies.

Additional Packaging and Insurance Fees

Some products may require additional protective packaging, oversized packaging, special handling, or shipping insurance because of their size, weight, fragility, value, or product characteristics.

Any related fees will be clearly disclosed at checkout before payment is completed.

Force Majeure

We are not responsible for shipping delays or delivery failures caused by circumstances outside our reasonable control.

Such circumstances may include severe weather, natural disasters, public health emergencies, transportation disruptions, labor disputes, government restrictions, carrier interruptions, customs or security inspections, power outages, or other unexpected events.

We will make reasonable efforts to provide updates and assist affected customers when possible.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, business practices, carrier arrangements, legal obligations, or operational requirements.

The latest version will be posted on our website with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Shipping Policy.

Contact Information

If you have any questions about shipping, delivery, tracking, or a shipping-related issue, please contact us:

DOMESTIC LLC – Shipping Support
Email: hello@domestickids.com
Phone: +1 (505) 718-7658
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States